Can I use other Android apps on my tolino tab in addition to the tolino app? As your tolino tab is based on the Android operating system, you can download additional apps to your tolino tab from Google Play. Tap “Apps, Internet and more…” in the main menu to go to the home screen of your tolino tab. You can open the Google Play Store from there. A Google account is required to access additional apps.
Can I also use my tolino tab if I don’t yet have a customer account with a tolino partner? To try out your tolino tab you can use it in demo mode. However, some functionalities are then unavailable. To experience the whole world of digital reading, seeing and hearing we recommend that you register.
Can I use multiple customer accounts? You can log out of your registered user account and log in with another user account instead, but all the content belonging to the user account you have logged out from will be deleted from your device. Content stored in the Cloud can later be restored to your tolino tab.
I have already bought eBooks from one of the tolino partners. How can I load them onto my tolino tab? As soon as you have registered your tolino tab with the customer account of your partner shop, any reading content you have bought there is automatically synchronized and loaded onto your tolino tab.
I have already bought songs from 7digital. Can I load them onto my tolino tab? As soon as you have registered your 7digital customer account on your tolino tab, you will see your previously purchased songs and can simply download them free of charge.
Do I have to pay subscription fees for 7digital? Your 7digital user account is free – there are no membership or subscription fees. You only pay for the music you buy. Before any purchase, you will be expressly reminded that you are about to be charged.
Whom can I contact if my tolino tab is defective? If you discover a defect in your tablet, you can contact the seller of your tolino tab under the statutory warranty. In addition to the statutory warranty, TrekStor GmbH provides a 24-month warranty on your tolino tab. Scope of warrantyTrekStor provides a 24-month warranty for manufacturing defects for this tablet. The warranty period begins with the date of purchase. The provision of warranty services does not extend the total warranty period. This warranty is independent of the seller’s warranty obligations arising from the purchase contract with the end customer and does not affect these. Warranty servicesAt TrekStor’s discretion, defects under warranty will be corrected either by repairing the device or by replacing it with a defect-free device/replacing the defective part. No additional claims can be made. Warranty claims can only be made against TrekStor. Costs or damage resulting from repairs or exchange of defective parts in other workshops are not covered by this warranty. Warranty exclusionsDefects caused by improper use, user error or external forces (e.g. water, shock, lightning, fire, force majeure, incorrect voltage, installation of third-party firmware or defective apps) are excluded from warranty. The warranty is limited exclusively to the components included in delivery. Also excluded from warranty cover are expendables and consumables, e.g. batteries. Furthermore, this warranty does not cover the possible costs of modifying or customizing the tablet to comply with national technical or security-related requirements of a country in which the reading device was not purchased but is to be operated Making a warranty claimTo make a warranty claim you must submit proof of purchase (invoice, receipt) indicating the date of purchase and the model name of the tablet. You must notify TrekStor GmbH of the defect to the tablet within the warranty period. The warrantor must be notified of any warranty claim before sending in the device. To do so, please complete and submit the returns form. Returns form: On the TrekStor website you can find more information and contact details for the customer service. TrekStore Customer Care TrekStor reserves the right to decline to provide warranty services if this procedure is not adhered to or if serial numbers on the device have been removed or altered. DisclaimerWith regard to devices sent in, TrekStor shall not be liable for lost storage or SIM cards, stored data or other accessories not included in delivery. WarrantorTrekStor GmbH, Kastanienallee 8 – 10, D-64653 Lorsch
Why does it take so long to open a book? Books featuring interactive elements are often large in size. It takes time to load them in the app. Before you can read a book, it has to be unpacked and loaded from the device memory into the main memory. This process takes a little time, especially with larger books.
Why can I no longer read the eBooks I have checked out from my local library in the tolino app? Unfortunately, the new version of the tolino app no longer supports titles checked out from your local library/Onleihe, as the copyright protection often caused serious errors. Please use the Onleihe app or the Adobe Digital Editions app for rentable titles. For further information, please refer to the FAQ: https://mytolino.de/service/faq-onleihe/
Why are the page numbers of my eBooks not always consistent with the page numbers in the printed book? The content of eBooks is always the same as the printed books. The page number displayed in the online shop is based on an average font size and therefore serves as a rough estimate. It may be the case that fewer pages are displayed than in the printed book, but the eBook is, of course, still available in full.
