Archives: FAQ

You can download the tolino app for free onto your mobile device from the Apple App Store or the Google Play Store.

You can use the tolino cloud as soon as you have opened the tolino app on your mobile device and logged in to your account with a tolino bookseller. The tolino app automatically synchronizes your eBook and audiobook library via the tolino cloud, giving you immediate access to your collection in the app.

All eBooks and audiobooks you purchase from your tolino bookseller’s shop are automatically stored safely on the tolino cloud, allowing you to access them whenever you need to from your local eReader (in this case the tolino app). Of course, you can also upload eBooks directly into the tolino cloud via our tolino webreader or the tolino app – these eBooks are then available for download on other devices in the tolino ecosystem.

If you would like to download content from the tolino cloud, simply tap on the cloud icon in the top-right corner of a cover. The tolino app will begin the download automatically.

Please note:
All titles and documents stored in the tolino cloud are available on up to five different devices. If, for example, you start reading a book on your tolino eReader, you can pick up where you left off in the free tolino app on your smartphone, tablet or PC. All you need to do to synchronize your progress is to make sure that your eReaders are connected to the internet and you are logged in to the same account.

Are you a keen reader and would like to use an app on your smartphone or tablet to read your eBooks? Then the tolino app is the perfect on-the-go companion for you and your favorite books. The free tolino app offers you a wide range of eReader functions on your smartphone or tablet. Opening and reading your eBooks (EPUB and PDFs) is simple using the tolino app, as is adding bookmarks, highlighting text, adding notations and much more. The tolino app also offers a variety of convenient display settings for your eBooks. You can set up the font type, font size, line spacing, text direction, margin settings and background color exactly to your preferences.

Are you on the lookout for new eBooks and audiobooks? The integrated eBook shop on the tolino app gives you round-the-clock access to the latest reads from your tolino bookseller of choice (only available for Android devices due to restrictions from Apple). What’s more, the tolino app also offers lengthy excerpts for many different eBooks that you can read for free!

You can, of course, also use the tolino app in parallel with other devices (e.g., tolino eReader), store content in the tolino cloud and synchronize your eReaders – a particularly handy feature for families. The tolino app is your mobile library, audiobook collection, notebook, bookstore and online storage device – all in one!

Have you heard about our tolino select eBook subscription service? Now it’s even easier to find your favorite books. Four eBooks, one special offer – try it now for free! Of course, you can also use your eBook subscription in the tolino app.

Click here for more information on the tolino app.

You can create individual collections both in your eBook library and your audiobook library to help you keep track of all of your content. It’s just like your bookcase at home, which you can sort by category, by subject, etc. Simply tap on the “Collections” tab in your library and then on “Create collection.” Now choose a name for your collection and tap on “Create.” Here, you can add titles to your newly created collection. You can add more books to your collection at any time by tapping on the three dots underneath the cover and selecting “Add to collection.”

What’s more, the tolino ecosystem can even create collections for you automatically – such as a “tolino-select” collection (if you have a reading subscription) or a collection of books you have already read. Once you finish a book, the app will ask you whether you want to add it to this collection.

The family collection shows you which books a family member has shared with you.

All collections are synchronized across your various devices, of course.

You will be notified by the Play Store or the App Store as soon as an update is available for our application. App updates can be downloaded free of charge.

The eBook/audiobook is always displayed in the “Books” or “Audiobooks” section. You can restart the download as soon as you have a stable internet connection.

When you listen to an audiobook for the first time and have only downloaded a single chapter of the audiobook, the tolino app attempts to download the remaining data. This message allows you to decide whether you would like to download the data now or would prefer to wait until you are connected to a Wi-Fi network. You can download the audiobook using your mobile data if you are on the go or on holiday. To do so simply tap “Continue.”

Problems can occur with the tolino app in certain rare cases. The problem may be able to be resolved by taking one of the steps listed below.

Tip: If you are not sure how to perform some of these steps on your smartphone or tablet, please consult the Apple (iOS) or Android (aOS) help pages.

Empty the app cache
Some problems can be resolved by deleting temporary files.

Delete app data
Other issues can be rectified by deleting all tolino app data from your device.

Important! eBooks and audiobooks you have downloaded and stored locally on your device will be deleted in this process. Your login details (stored account details) will also be deleted and will have to be entered again. It’s important to be aware of the consequences of deleting app data and try other approaches first, especially if you are on holiday or only have limited Wi-Fi connectivity or data volume.

Force the tolino app to close
The first step in resolving issues should be closing the tolino app. Sometimes it’s also worth checking whether any other apps are affecting the tolino app, particularly if the app is crashing or you are experiencing performance issues. One frequent problem are excessively strict security apps that inhibit the basic functions of the tolino app. If you suspect that this kind of app interaction is causing problems, we recommend closing all apps and checking how individual apps interact with each other.

Restart your device
Restart your device. After the restart, re-open the tolino app and check whether the error is still occurring.

Uninstall the app
Uninstall and delete the tolino app from your smartphone or tablet. You can download the app again from the Google Play Store or Apple App Store.

Contact customer service
If the steps described above do not resolve the issue, we recommend getting in touch with the customer service of your tolino bookseller (which you can find in the help section of the tolino app). Describe the problem you are experiencing in as much detail as possible and attach screenshots of the error messages if possible. The more detailed information the customer service team receives regarding your issue, the more likely it is that they will be able to provide the right support quickly.

The eBook is not compatible with the app. Please get in touch with customer service.

The tolino cloud saves and synchronizes all of your reading progress, notes, highlighting, bookmarks, collections and newly purchased or downloaded content up to date across all of your devices (tolino eReader, tolino webreader and tolino app). If this does not work properly, you should first check that you are logged in to the same customer account on your devices and in the tolino cloud. tolino cloud is an online storage system, and as such it requires a stable internet connection to successfully update your data on each of your devices. Should you be on the go and reading an eBook without online connectivity, it may be the case that your reading progress cannot be synchronized with the tolino cloud.

However, you can update your progress manually at any time in the tolino app. To do so, simply tap on the update symbol in the top right of the “My books” or “My audiobooks” screen. Your content will be updated in full as soon as you connect to the internet.