Archives: FAQ

Depending on your model and storage capacity, you can store between 2,000 and 6,000 eBooks locally on your tolino eReader.

If you have reached your memory limit, you can delete eBooks locally from your tolino eReader without losing your purchased titles. The books remain in the tolino cloud, where you can download them again at any time. Titles that you have stored in your tolino eReader’s memory yourself can also be uploaded to the tolino cloud as a backup or copied to your computer via USB connection.

Some models also let you insert an SD memory card to increase the memory capacity. This applies to the following models:

tolino shine 1
tolino vision 1

As soon as an update is available for your tolino eReader, the tolino eReader will let you know. Please note that your tolino eReader must be connected to the Internet via WLAN to perform an update.

If you normally use your tolino eReader without a WLAN connection, we recommend connecting to WLAN every so often (about every 2 months) to install any updates. If you experience any specific malfunctions on your tolino eReader, we recommend that you check right away whether there is a software update available. To check whether an update is available for your tolino eReader, follow these steps:

Go to the settings (three lines at top left on the homepage) in the menu on your tolino eReader.

2. In the sub-menu, select “Information and help.”
3. The overview that appears will show a button labeled “Search for new version.” It also displays your current software version.
4. Tap the button – the tolino eReader will now look for any available updates online.
5. If an update is available, it will now be displayed on the tolino eReader.
6. Confirm the installation of the software update on the display. The update will now be installed, and the tolino eReader will restart.
   After restarting your tolino eReader, you can continue reading right away, of course.

You can also check your tolino eReader for the latest software manually. To do this, simply visit mytolino.de. Current updates appear on the left when you go to “Service” in the menu. Simply select your device from the list and check whether the current software matches the software on your device.

You can also perform a manual update. To do this, the first step is to download the latest software version on the mytolino website. After that, remove the SD memory card (if any) from your tolino and connect it to your PC using a USB cable. Now open the “MY TOLINO” directory in Windows Explorer and drag and drop the update file named “update.zip” directly to the main menu. Safely disconnect the device from the PC and restart it. The update will automatically start after you restart the reader.

To reset your tolino eReader to the factory settings, first select the menu symbol in the upper left corner of your screen. Next, choose “Settings” from the menu, then “Additional settings,” and scroll at the bottom of the screen until you see “Reset to factory settings” as the option. Please note that this will delete all of your personal information and settings.

You can use your user account to log in on up to five devices. You can also synchronize the reading status between your registered devices. The tolino eReader handles this automatically for you when you close the eBook on the tolino eReader after reading. Please note that both devices must be connected to the Internet for automatic synchronization to take place.

You can also initiate synchronization manually at any time by tapping the circular arrow symbol in the right corner in the “My books” view. You will need to make sure your device has an active Internet connection for this as well.

It is actually rare for eBooks on your tolino eReader to use Adobe® DRM (digital rights management, file format “.acsm”) copy protection. If you wish to open an eBook that is protected by Adobe® DRM on your tolino eReader, you will see a message appear asking you to enter your Adobe® ID. Some eBooks, like those from a public library’s online lending service, are protected against copying via Adobe® DRM or can only be read for a certain period. You need an Adobe ID for these functions as well.

Registering for an Adobe® ID
To register, simply go to www.adobe.com and enter your data. As soon as the registration process is complete, you will receive a confirmation link by e-mail. Click this link and complete the verification to conclude the registration process. The e-mail address you indicated is now also your Adobe ID.

2: Entering the Adobe® ID on your tolino

To be able to read eBooks with Adobe® DRM, all you need to do now is log in using your tolino eReader. To do this, simply go to the menu under “My accounts” and select the last point, “Adobe® DRM.” Please enter your e-mail address and password here to log in. Then tap “Authorize.” Now you are logged in and can read eBooks protected by Adobe® DRM, along with others.

You can organize the eBooks in the tolino library on your tolino eReader into collections. To do this, open the library view “Go to my books” and tap the button with the plus sign in the menu bar under “Collections.” Now give your collection a name. After that, you can select the eBooks you would like to assign to this collection. All eBooks that belong to a collection also remain visible in the overall view of your tolino library, of course. You can also add eBooks from the library overview to collections by pressing and holding the eBook cover. This opens a context menu that you can use to add that eBook to an existing or new collection.

Turning pages

On all tolino devices, you can turn the page by simply tapping the right or left side of the screen or swiping. Some devices also feature the “tap2flip” function, which lets you turn the page by tapping the back of the device. Advanced settings for turning pages are found in the menu, under “Settings” and then “Reading settings.” You can turn tap2flip on and off here, or activate left-handed mode, which turns the page when you tap on the left side of the screen.

It’s easy to adjust personal settings like font and font size, margins, line spacing, text alignment, and brightness during reading on your tolino eReader. To do this, open the reading menu by tapping the middle of the screen.

(A) The back arrow closes the book
(B) Turn the reading view
(C) Table of contents
(D) Notes
(E) Settings for font size, font, etc.
(F) Set screen brightness / turn SmartLight on and off*
(G) Search in the book

*SmartLight availability depends on the model

You can set a passcode to protect your tolino eReader against unauthorized access. To do this, go to the main menu, select “Settings” and then “Passcode,” and set your PIN there. Tap the slider and follow the instructions on your tolino eReader. Once you have set a passcode, your tolino eReader cannot be used unless your personal number code is entered first. The wrong passcode can be entered any number of times without locking your tolino eReader. You can also click “Change passcode” to set a new PIN or deactivate the passcode by tapping the slider again.

If you forget your passcode or PIN, please contact the customer care team of your bookseller to resolve the issue quickly.

To order eBooks on your tolino eReader and access eBooks that have already been purchased or your tolino library, you need to log in using your login details. To do this, click “Log in now” on the home screen of your tolino eReader or select “My accounts” in the main menu and then “Log in now.” If you do not yet have a customer account, you can also create a new account here. The “My accounts” area also gives you an overview of all accounts where you are logged in on the tolino eReader, such as your Adobe DRM account, which is used to read copy-protected eBooks.

Please note: If you buy your tolino eReader from a tolino bookseller, the reader is pre-set to that bookseller’s shop. If you want to change the bookseller shop later on, you can use the tolino library link function to quickly and easily combine the shops.

All eBooks or other files that you own in ePUB or PDF format (open standard formats) can be saved to your tolino eReader and read there. There are two main ways to load eBooks to your tolino eReader:

1) Transfer eBooks using the tolino cloud

It’s simple to transfer your eBooks in ePUB and PDF format using the tolino Web reader. Log in using your login details and simply load your purchased eBooks to your tolino cloud using the tolino Web reader. All you have to do then is log in on your tolino eReader as usual, using your login details, and initiate the synchronization with the tolino cloud on your tolino eReader. As soon as you change to the tolino library on your tolino eReader (assuming you have an Internet connection via WLAN), the eBooks stored in the tolino cloud will be displayed. To download these books locally to your tolino, simply tap the cover of the eBook you want. The eBook will then be saved directly to your tolino eReader, and you can start reading.

2) Transfer eBooks using a cable (side loading)

It’s easy to transfer eBooks that you have already purchased in PDF and ePUB format locally to your tolino using a cable connection. As soon as you have connected your tolino eReader to your computer using the USB cable supplied with the reader and the computer has recognized the device, you can access the tolino eReader from your computer. Now you can share files between your computer and your tolino eReader. Please always be sure to store your eBooks in the “Books” folder on the tolino eReader hard drive.

Even so, we recommend adding purchased eBooks automatically via the tolino cloud, not the USB connection. The benefit of doing this is that when you download eBooks from the tolino cloud, the Adobe DRM copy protection is not activated, so you don’t have to enter an Adobe ID to read these eBooks.

Important note: Do not disconnect your device while the data exchange is in progress. Please be sure to eject the data storage media for the tolino eReader and the microSD card on your computer before disconnecting the cable between your tolino eReader and the computer or taking out the microSD card.

Please note that transferring or opening eBooks in certain formats, such as AZW format (not an open standard format) is not possible.